Error message: "You are already logged-in from another computer...."

You can only log in to your account on one device at a time. If you try to log in to a second device or platform, i.e., our website, you’ll see a notification advising that you’re already logged in.

How do I solve this issue?

For our mobile app or website, log out once your session is over:

Mobile app (Android or iOS)

• Press 'Account' → 'Logout'

Website

• Tap your username or profile icon on the top right, then 'Logout'

Desktop software (Windows or Mac)

Our desktop software no longer has a logout option. Close the software, and the logout process automatically takes place.

If you keep having issues accessing your account, contact us.