How do the Cross-Operator Deposit Limit and the self-imposed deposit limit work?

Limiting the amount you deposit daily, weekly or monthly lets you enjoy our games responsibly and manage how much money you spend while playing.

• How does the Cross-Operator Deposit Limit work?
• How can I know how much I can deposit based on my Cross-Operator Deposit Limit?
• How can I change my Cross-Operator Deposit Limit?
• How do self-imposed deposit limits work?
• How can I set up a self-imposed deposit limit?
• How do I increase or lower my self-imposed deposit limit?
• Can I reverse a deposit limit?
• What's the difference between a regulatory and a self-imposed deposit limit?
• What's the difference between a spend limit and a deposit limit?

How does the Cross-Operator Deposit Limit work?

The Cross-Operator Deposit Limit is a monthly limit shared among all German operators. We can't remove or increase it. It's mandatory and part of the local regulation in Germany.

The maximum amount you can set is €1,000 monthly. It applies to all your deposit methods combined and it'll reset on the first day of every month.

This limit is independent of your self-imposed deposit limits. It resets on the first day of each calendar month. Daily and weekly limits are optional and you can still apply them.

How can I know how much I can deposit based on my Cross-Operator Deposit Limit?

If your deposit exceeds the amount left, a message will tell you how much you can deposit.

If you didn't reach your limits or your available deposit balance is incorrect, get in touch with LUGAS for more information:

• Contact form - www.gluecksspiel-behoerde.de/de/kontakt
• FAQ - www.gluecksspiel-behoerde.de/de/mediathek-downloads

How can I change my Cross-Operator Deposit Limit?

To change your Cross-Operator Deposit Limit, follow these steps:

We'll queue your most recent request if you already asked to increase this limit with another operator.

How do self-imposed deposit limits work?

The self-imposed deposit limit is accumulative. The limit will consider any transactions you've made in the last 24 hours, 7 days, or 30 days (depending on the limit period you choose). For example:

• For a daily limit: if you deposited €10 in the past 24 hours, you would be €10 into your new limit.
• For a weekly limit: if you deposited €10 within the last 7 days, you would be €10 into your new limit.
• For a monthly limit: if you deposited €10 within the last 30 days, you would be €10 into your new limit.

If you're temporarily unable to make a deposit, you've likely reached your limit, and you'll have to wait until the limit resets before making another transaction.

To see the details of the transactions you've made during the last seven days, go to the Cashier and select 'Transaction History'.

If you haven't set any self-imposed deposit limits, it's possible that you've reached the maximum deposit limit for the payment method you're trying to use.

How can I set up a self-imposed deposit limit?

To apply a self-imposed limit to your account, follow the steps below depending on the platform you're using:

How do I increase or lower my self-imposed deposit limit?

You can increase, lower or remove your daily or weekly limit. But you can't increase or remove the monthly limit. It's mandatory and can't exceed €1,000.

You can apply any changes once the current limit expires. Daily and weekly limits run for seven days and monthly limits run for 30 days. It's part of our company policy.

To change your limit, follow the path above and enter a new limit or select 'Remove Limit', if applicable. We'll approve any increase request in 7 days. Lowering the limit will take effect immediately.

Can I reverse a deposit limit?

No. You can change your self-imposed deposit limit when the limitation period has expired. As part of our company policy, daily and weekly limits run for seven days and monthly limits run for 30 days.

Once this period has passed, you can change the limit by entering a new one under the 'Responsible Gaming' section on your account. It'll take 7 days before your new limit is approved. Lowering the limit will take effect immediately.

What's the difference between a regulatory and a self-imposed deposit limit?

The self-imposed deposit limit is the one you've set up yourself. The regulatory limit corresponds to the deposit limit requirements that some countries or jurisdictions define. You'll only be able to deposit less than the limits established by regulations and the personal limit you've set up.

What's the difference between a spend limit and a deposit limit?

The deposit limit affects how much you can deposit.

The spend limit affects your capability to play Poker and Vegas games. Players can use a spend limit to set the maximum amount they can spend on our site. This limit factors in all Poker and Vegas games. If you reach this limit, you can't play Poker and Vegas games, even if you have funds available in your account.