PARTICIPATION IS NOT PERMITTED FOR PERSONS UNDER THE AGE OF 18.
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General FAQs

Vegas Games

We offer a huge range of games. See here for the full selection.

Vegas games are currently supported in the Mac version of our game software in some regions only. More regions will become accessible in time.

Yes. Our games are available via our Mobile app for iOS and Android devices.

The same team responsible for our industry-leading poker software have designed and developed our Vegas software, and our other games are provided by trusted third-party software developers.

RTP describes the average percentage of money wagered that will be paid back to you when playing Vegas games. That average indicates the long-term returns you could expect, given as a percentage.

To find out the RTPs of our Vegas games, visit our How to Play section and chose from the games listed.

Vegas Gameplay

A Random Number Generator (RNG) is a system that can generate a sequence of numbers, or bits, that is completely devoid of any patterns or biases. This ensures that items or numbers in the sequence can never be predicted, making the sequence indistinguishable from a truly random sequence.

Yes, you can toggle the display of Vegas games in the desktop client using the option ‘Settings’ > ‘Lobby’ > ‘Lobby Display’ > ‘Show Vegas Games’. Mobile users can toggle the display of Vegas games by accessing ‘Settings & Tools’ via the ‘More’ menu, then scrolling to ‘General Settings’ > ‘Show Vegas Games’.

Disconnection Policy & Refunds

If a player loses connection, or leaves a game while they have an action pending, the game is considered to be incomplete. If this occurs during a single player game, you’ll be reminded to finish any incomplete games when you next log in and play, within 24 hrs of the game creation. If players do not return within the specified period of time, the games will be automatically finalised. All Multi-Player games are automatically finalised.

You are always paid for wins collected before a disconnection; many games support the ability to complete the game for you once disconnected. This varies by game provider. These games will play on your behalf -to complete any pending actions, rather than forfeit the unfinished portion of the game.

  1. Single-Player Games
    Any incomplete single player games that are not completed within 24 hours of the game creation will be automatically finalised by the system as described below.

    Slot Games
    Many Slot games are able to finalise an incomplete game by making random selections in bonus rounds and playing out any pending Free Spins on your behalf. Some, however, do not have this capability and must register a forfeit for the unfinished portion of the game.

    If a player does not log in to complete the game within 24 hours, we will close the game as dictated by the game provider: some providers may know the outcome of the game up to the point of disconnection, others may know the final outcome, and others may refund the original bet.

    If you have any questions on the finalization of your game, please contact Support.

If you leave or are disconnected once your actions are complete, but before the deal or spin has finished, the game will complete on its own. You will be able to see the results in the hand history.

If you have any questions on the finalization of your game, please contact Support.

Account

No. Your current Stars Account can be used for all the products offered in your market.

If you need help with any issues or questions related to Vegas games that have not been addressed in this FAQ, please contact Support.

Installing Flash Player

Depending on which desktop client platform you are playing on, you may need to update your Flash Player accordingly to play our games.

In order to get Flash Player, click here.

Make sure to install the correct version of Flash Player based on your operating system (OS) and browser, as indicated in the dropdown menus.

Depending on the game, you may need to install one of the following Flash Player versions:

For Windows XP/Vista platforms, you will need a very specific version of Adobe Flash Player:

  • You should have Flash Player version 22.0.0.209 installed on your computer
  • During installation, please choose the option to never check for updates to keep this specific version for Chromium browsers.

For Windows 7, 8 and 10 platforms, you will need to download and install the following Flash Player versions:

  • Internet Explorer – ActiveX
  • Opera & Chromium – PPAPI

For Mac OS platforms, you will need to download and install this Flash Player version:

  • Safari & Firefox – NPAPI

For desktop play, you will need to download and install Flash Player for your default web browser. See here. Please note that the desktop client is not compatible with Internet Explorer.

If you are sure that Flash Player is already installed, the issue could be that it has been disabled in browser settings. Here’s some links to how to enable Flash Player for your browser: